10/7/2023 0 Comments Home 2 home suitesWe stayed here with our family and booked a second room but the manager was so rude at check in that we ended up cancelling the second reservation. The staff are rude and just not at all helpful. He is the only person argued with me saying I don’t get the membership benefits, he said he worked for Hilton 30 years and showing me he’s a Hilton Diamond member too, he knows better than me ! I like Hilton hotels but I was so disappointed that Hilton has this kind of staff that turning guests away.… I’m Hilton Diamond member, staying in a lot of Hilton hotels, I know what benefits a Diamond member can get, as I always treated the same way … even in a limited service hotel. I stayed here few times because of work, the same guy checked me in ( whose a little older guy that always work PM shift in the weekends) I can tell he hate his job, he didn’t want anyone bother him. Room cleanliness is not up to standard, they need to pay more attention on the flooring and carpet cleanliness. However, when I checked in, the carpet in front of the front desk is so filthy with big spots never get cleaned. I was excited for a new hotel opened in this location. Even though there was a sign in the room advertising the service! The piece de resistance was at check-out, they would not give me a receipt, telling me to go to expedia for it. She said they were all booked up for the day, and they would not even send anyone to take the trash, make the beds, or replace the towels. On my 2nd day I called the front desk 10:00am to ask for housekeeping service. Complimentary breakfast was not good, and very limited. Also stated that they would not bring me sheets, I had to come down and get them, even though we were already in our sleepwear. When I called down tot he front desk, they told me if I took off the plastic I would have to pay a $50 room deposit charge, and that they use it as their mattress pad. There were no sheets/blankets/pillows for the pull-out. At 1ppm when we opened the pull-out, the mattress (which did actually look comfortable for a pull-out) was still covered in the factory plastic. I had booked two queens for me and my companion, but was told on check-in that there were no rooms of that type available, so we had to take a king with pull-out. Nobody vacuumed any of the common areas, and the floors needed mopping. There were numerous piles of dirty towels by room doors in my hallway the entire time. There was a full trash bag sitting by the elevator all three days of my stay. As stated in another review, how can a brand-new hotel be so filthy? Stains everywhere. Hotels near SUM Bible College Oakland, CA.Hotels near Northern California Institute.Hotels near Notre Dame de Namur University.Hotels near California State University, East Bay.Hotels near Life Chiropractic College West.Hotels near Heald College - Hayward, CA.Metropolitan Oakland Intl Airport Hotels.Hotels near Rightwaylimo Service In Sfo & Oakland.Hotels near Escape Campervans (San Francisco).Home2 Suites by Hilton Hayward Features.Properties are constructed in less than one year and usually feature 108 suites, 56,658 total square feet of property, 4,200 square feet (390 m 2) of community space, 323-square-foot (30.0 m 2) studios, 490-square-foot (46 m 2) one-bedroom suites, a four-story wood-frame construction and a building footprint of under 2 acres (8,100 m 2). The majority of Home2 Suites hotels will be new constructions and follow a standard layout and design model. Home2 Suites interiors and exteriors were originally designed by Cincinnati-based design, architecture and brand strategy firm FRCH Design Worldwide. In June 2020, Hilton has signed an exclusive management license agreement with Country Garden's Fanyard Hotels to introduce and develop the Home2 Suites by Hilton® brand in China and planned to build more than 1,000 Home2 Suites in China. Home2 Suites by Hilton opened its first property in Fayetteville, North Carolina in February 2011. As of December 31, 2019, it has 384 properties with 40,373 rooms in 2 countries and territories, including three that are managed with 313 rooms and 381 that are franchised with 40,060 rooms. Launched in January 2009, Home2 Suites by Hilton was the first new brand introduced by Hilton Worldwide in 20 years. The Memphis, TN originated hotel brand targets both business and leisure travelers. It competes with TownePlace Suites by Marriott and InterContinental Hotels Group's Candlewood Suites. Home2 Suites by Hilton is an American all-suite extended-stay hotel featuring contemporary accommodations and customizable guest room design.
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